Privacy Policy

Who we are

HoneyQuill Agency is a marketing agency based in the Poconos, Pennsylvania. This policy explains what information we collect through this website and through the services we provide, how we use it, and the choices you have.

If you have a question about anything here, contact us through our contact form or 570-512-1165.

Information we collect

Information you give us

When you complete a form, call us, email us or use the assistant on this site, we collect what you choose to send. That typically includes your name, your business name, your email address, your phone number and whatever you tell us about your goals.

Information collected automatically

Like most websites, we collect technical information when you visit: your IP address, browser and device type, the pages you view, how long you stay, and the website or search that sent you. This is collected through cookies and similar technologies.

Information from clients

Where we provide marketing services, we may process information on behalf of a client business, including their customer lists and inquiry records. We handle that information under our agreement with that client and only for the purposes they instruct.

How we use information

We use the information we collect to:

• respond to your inquiry and prepare for a conversation with you;
• provide, deliver and improve the services you have asked for;
• send you information you have asked for, or that is relevant to a service you use;
• send marketing communications by email or text where you have consented;
• understand how this website is used so we can make it more useful;
• keep our records accurate and meet our legal and accounting obligations;
• protect the security and integrity of our systems.

We do not sell your personal information.

SMS and text messaging

If you provide your mobile number and opt in, HoneyQuill Agency may send you text messages about your inquiry, your appointment, your account or our services.

Consent

We only send text messages to numbers that have opted in to receive them. Consent to receive marketing text messages is not a condition of any purchase. You may opt in through a form on this website, in writing, or verbally, and you may withdraw that consent at any time.

Message frequency

Up to 4 messages per month.

Message and data rates

Message and data rates may apply. Charges are set by your mobile carrier and are your responsibility.

How to opt out

Reply STOP to any message to cancel. After you send STOP we will send one final message to confirm that you have been unsubscribed, and you will not receive further messages from us unless you opt in again.

How to get help

Reply HELP to any message for help, or contact us at 570-512-1165 or through our contact form. Carriers are not liable for delayed or undelivered messages.

Sharing of mobile information

Email marketing

Where you have consented, we may send you email about our services, articles we have published, or offers we think are relevant. Every marketing email includes an unsubscribe link, and unsubscribing takes effect promptly.

Unsubscribing from marketing email does not stop service emails that relate to work we are carrying out for you, such as a project update or an invoice.

Cookies and tracking

We use cookies and similar technologies to make the site work, to remember your preferences, and to understand how the site is used. Some are strictly necessary and some are optional.

You can set your preferences at any time through the privacy controls on this site, and you can also block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

We use analytics services to measure traffic and behavior in aggregate. Where advertising tools are used, they may set cookies that help measure the performance of a campaign.

Website visitor identification

This site may use business visitor identification technology. It looks at network information associated with a visit in order to identify the organization a visitor appears to be connected to, and to record which pages were viewed. It is designed to identify businesses rather than to identify you personally as an individual.

This is used to help us and our clients follow up with businesses that have shown interest. You can limit it through the privacy controls on this site.

The website assistant

This site may offer an assistant that can answer questions and take your details. Conversations with the assistant are recorded so that we can respond to you and improve the answers it gives. Please do not send sensitive personal information, financial details or health information through it.

When we share information

We share personal information only in these circumstances:

• Service providers. Companies that help us run our business, such as hosting, email delivery, analytics, advertising platforms and customer relationship tools. They may only use the information to provide that service to us.
• With your direction. Where you have asked us to share something on your behalf.
• Legal reasons. Where we are required to by law, or where it is necessary to protect our rights, our clients or the public.
• Business transfer. If our business is sold or merged, information may transfer as part of that transaction.

We do not sell personal information, and we do not share mobile opt-in data with anyone.

How long we keep information

We keep personal information for as long as we need it for the purpose it was collected, and for as long as we are required to keep it for legal, tax and accounting reasons. When it is no longer needed we delete it or make it anonymous.

Your choices and your rights

You can:

• ask us what personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information, where we are not required to keep it;
• withdraw consent to marketing email or text at any time;
• change your cookie preferences through the privacy controls on this site.

Depending on where you live you may have additional rights under state privacy law. To exercise any of these, send us a message through our contact form. We will not treat you differently for exercising a privacy right.

Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect the information we hold, including access controls and encrypted connections. No method of transmission over the internet is completely secure, so we cannot promise absolute security, but we take the responsibility seriously and review it regularly.

Links to other websites

This site links to other websites, including those of our clients. We are not responsible for the content or the privacy practices of those sites, and we encourage you to read their own policies.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Where the change is significant we will make that clear on the site.

How to contact us

HoneyQuill Agency
Poconos, Pennsylvania
570-512-1165
Use our contact form

If you have a concern about how we have handled your information, contact us first and we will do our best to put it right.